COVID-19 Update: TOM's Marathon Movers LLC is Fully Operational During Coronavirus following CDC guidelines (COVID-19) as an essential service.

Frequently Asked Questions

Here are some of the questions we constantly receive from our customers. If you have any questions or concerns that are not covered in this page, feel free to give us a call.

Preparing for your move:

How far in advance should I schedule my move?

The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month or a weekend, please call us 4-6 weeks before your planned date.

Do I need an estimate?

We usually can give you a pretty accurate quote over the phone based on the information and inventory you provide. We do suggest an on-site estimate if you have a larger home (4+ bedrooms), commercial move (office space) or any unusual items (pool table, piano, hot tubs ect.) Estimates are non-biding and free of charge.

Can I pack some items myself?

Yes. It is recommended that you pack only unbreakable items, such as linens and books. Remember, all owner packed items travel at owner’s risk. Our Professional packing service is the best way to safeguard against breakage.

Understanding the cost:

Will the estimated cost be guaranteed?

Consultants guarantee their estimates when they have all the necessary information to do so. For this reason, and to avoid complications at a later date, please be sure to point out everything that is to be moved. This includes all items in storage areas inside and outside of the house or anything being picked up from other locations, such as cottages or storage areas away from home.

What payment methods are accepted?

We accept all major credit cards, cash or cashier’s check/money order. No personal checks unless previously agreed on.